Understanding users’ experience of interaction

The design of the user experience has increasingly become a goal in developing interactive systems during the last years. Since then, several attempts have been made to broaden interactive system design’s traditional focus on the efficient achievement of goals to better understand additional aspects that contribute to user experience. In this paper, I first give an overview of different approaches that have taken this development into account. Based on this review I present an integrative model of user experience. This model emphasizes a combined investigation of traditional and additional quality aspects like hedonics and aesthetics. Moreover their interaction with affect and emotions as an important part of user experience are pronounced. Thus, in next steps, this theoretical basis will be used to develop a framework for user experience evaluation.